Helpful Information
Please be sure to read this page thoroughly before contacting us via social media, business phone number or email with any questions or concerns regarding your shopping experience with Buttercreme Beauty, LLC.

Will Your Products Heal My Skin Condition?

Buttercreme Beauty makes products that promote moisture through the use of raw ingredients. Though our products have helped soothed skin conditions such as eczema or other irritations for some, our products are not intended to diagnose, cure, prevent, or treat any form of disease, health condition etc.

Are your Products Safe for Babies & Kids?

Yes, our products are 100% great for sensitive skin and the little ones. Even though our fragrances are vegan-friendly and we only use 3%, we recommend beginning with our "Plain Jane" body butter first. Like anything else, we always recommend a patch test first to test irritations or allergens. We hope to release a collection just for kids soon though!

Will My Products Spoil?

Because our products consist of raw ingredients and some natural preservatives, our products have a shelf life range of 3-12 months; no more than 18-24 months unless otherwise specified. You can find the shelf life for each individual product on the selected product description.

How Do I Store My Products?

We ask that you keep your Buttercreme products stored in dark cool areas to ensure that you are receiving the best benefits out of our products. Please keep in mind that our products are handmade and may vary from batch to batch with a slight change in color or texture. In warmer climates, your products may melt into oil form. You may refrigerate your products if this occurs but it will not revert back to the consistency it once was. In cooler temperatures, your butter may harden. To fix this, you can rewhip the butter to a fluffy consistency or place it in the microwave to soften it up. No worries though, the benefits will remain the same either way.

My Items Came Damaged?

Depending on your order size, we ship out products in Kraft construction mailer boxes or bubble mailers with biodegradable packing peanuts, crinkle paper, bubble and foam wrap. Our postal service is aware that our items are fragile and can easily break. Unfortunately, once we turn our products over to USPS, we are not responsible for any damages while in transit. However, we do have insurance coverage and you may send us pictures of your damaged items if any product was wasted (spillage/leakage), and we will offer shop credit of the same value or a free replacement. If you choose the replacement option, you will not be subject to additional shipping fees.

How Does The Free Pickup Work?

If you are local (Greater Lansing Michigan Area) and would like to pick up your order for free instead of paying for shipping, you may select the pickup option during checkout. Once your order is confirmed and fulfilled, you will receive an email from us to schedule a pick up time. Be sure to respond to the ready for pickup email with days/times that work best for you. We will respond with a day/time based off your availability. Please keep in mind that this is a free pick up option, not free delivery. You will be responsible for coming to the location the owner provides at the time you have chosen.

I Didn't Put The Right Address On My Order?

If you realize you listed an incorrect address during checkout, please send an email to buttercremebeauty@gmail.com within 24 hours of placing your order. If you contact us outside of this timeframe, your order may already be shipped and no changes can be made. However, if your order is returned to us, we will offer to reship it but you will be responsible for reshipping costs.

Can I Cancel My Order?

If for any reason you would like to cancel your order, we may be able to do so and could process a refund credited to the same payment method used, if you contact us within 24 hours of placing it. If you request to cancel your order after it has already been processed and fulfilled, we cannot cancel it because it may be en route for shipping.

Promotional/Discount Codes

If you received a discount code, please enter your code before completing your purchase during checkout. If there are multiple savings code being promoted, you can only choose one to use per transaction. Only one discount code can be applied at a time.